Conditions of Use

About your purchases

Tax – A 7% tax rate will be added to all orders originated and shipped to Puerto Rico.

Payment alternatives – We accept Visa, Mastercard and American Express credit cards. We do not accept cash, personal checks or money orders considering the nature of the web-based business.

Claims, Questions or Comments – Any and all claims, questions or comments related to the H-Store, its product catalog or anything related to this website please send them to: service@hstore.heicity.com. A reply, if required, is guaranteed within 72 hours after the communication reached our servers.

Security and Privacy

We share your concerns with regards to identity privacy in the internet. Under no circumstances we will share your personal information with other companies for marketing purposes. Our security and privacy policy is detailed below. If you do not agree with these terms, we suggest you abstain from using our site.

Privacy Policy

Non-Personally Identifiable Information – The first information that we gather from you is the non-personally identifiable information. This means that your personal identity is not recognized in the data that we gather during your visit. When people visit our site, we identify information such as which pages were visited, the order in which those were viewed and what were the links that were clicked. Even if this information does not reveal personal information about the user, it can identify the name of the internet service provider the user is subscribed to and the geographical location of the user. This capacity of collecting data of people navigating our site is standard procedure in the industry and it happens in all websites regardless of whether users are informed of this or not.

Personally Identifiable Information – We collect personally identifiable information to complete transactions that were originated by you (purchase and shipment of products in our catalog). We use this information to be able to contact you in the future, if necessary, to make sure you are satisfied with our service and/or gauge about how to better improve our site. Your financial information will be exclusively utilized to charge you for the products you are soliciting.

On occasions and after collecting your approval, you might receive information from us about new products, events and offers that might be of interest to you. We might also use your personal information to auto-fill forms within our site in order to simplify the process to return users.

About Your Order

Order Confirmation – After you are finished placing your order you will receive two emails from our servers. The first one will simply confirm to you that we have indeed received your order information and details. The second one will be sent out once the order has been processed and shipped. During business hours on Monday through Friday you can call us for questions or issues related to your order. Our phone number is (787) 729-0001. The warehouse is closed on weekends and federal holidays.

Tracking Orders – All orders placed in the Heinekencity.com store are traceable because we only use services that offer tracking possibilities. On the second email you will receive from us, we will include the tracking number of your package as well as an internet link where you can see for yourself the wherabouts of each package. We trust all of our shipping partners to attain to the transit days they claim for each of their services.

About Heiken Redemption Orders

Order Confirmation – After you are finished placing your order you will receive an email from our server indicating that we received the order and its details.

Order Pick-up – You will be given a maximum of thirty (30) days after the date of your order to pick-up your items in the "Bodega de Méndez" you selected. It is very important that you bring an official ID so that we can verify your identity. If you do not pick-up the order before the established 30 days, your order will be cancelled and the heikens deducted from your account will NOT be replaced.

Shipping and Returns

Order fulfillment – During the regular calendar year we commit ourselves to processing and shipping all orders within 72 hours that they are received in our server. This does not apply to orders payed with e-checks (which require time for the funds to clear) nor during the Christmas season. Remember, the warehouse is closed on weekends and federal holidays.

Shipping details – In order to provide shipping alternatives to our customers we've partnered with several shipping companies that offer different prices and shipping time: USPS, IslandWide and Federal Express. Please know that pricing and shipping time policies are established by the shipping company and they are calculated based on the ordered product(s) size, weight and shipping destination.

If you order more than one product and one or more is in backorder, we will ship the available product first and the subsequent one(s) will be shipped once it/they become(s) available at no extra shipping cost to the client.

Exchange policy – We accept the exchange of items that have not met your expectations. You have 7 days after you receive the product to return it to our shipping address (PO Box 363348 San Juan, PR 00936-3348). We do not pay for the shipping costs of exchanged products and the item needs to be in pristine conditions in order for us to accept it.